THOUGHTFULLY MADE IN BALI

How do we produce items?

• Items are handmade to order (we do carry ready stock of many items)
• We have small, excellent teams of skilled men and women who hand cut, prepare then sew products
• Fabrics are 100% cotton, custom screen printed by hand in Bali, and exclusive to The Paws!
• We package at our warehouse then send to stores & customers around the world
  
  

SIZING - BANDANAS

What size are bandanas and how do they fit?

• XS [Extra Small] will be great on cats and tiny puppies/mini breeds. The XS bandana is a tailored bandana, with less fabric than our S - XL bandanas.
  Neck Size 7" - 10"
  Neck Size 17cm - 25cm
  
  
• S [Small] fits both cats, puppies & smaller dogs too.
  Neck Size 8" - 12"
  Neck Size 20cm - 30cm
  
  
• M [Medium] is a good option if you are not sure if your dog is small or not - oversize bandanas look best on smaller dogs! Medium is perfect for Frenchies, Pugs, Cavalier King Charles Spaniels, rescue Mix Breed pups, and smaller Doodles.
  Neck Size 12" - 15"
  Neck Size 30cm - 38cm
  
  
• L [Large] is for bigger dogs like Labradors or larger Doodles. This is the size bandana I prefer for my mix - breed dog Scout, I like the slightly larger look on bandanas with a fuller bandana and longer tie!
  Neck Size 15" - 17"
  Neck Size 38cm - 42cm
  
  
• XL [Extra large] is for German Shepherds, Golden Retrievers & other BIG dogs!
  Neck Size 17" - 23"
  Neck Size 42cm - 58cm
  

If you are unsure about the size you need, we always recommend going up a size. The ties can be pulled a little tighter or the bandana can be rolled for a neater fit.

SHIPPING

Where is my shipment?

• When we receive an order, we fulfil the order with ready stock and made-to-order products. We work with our sewing team Monday to Saturday (resting on Sunday!) and work to fill orders as soon as they come in
• Made to order sewing can take up to several days
• After producing the order items, we pack & send to our international shipping agent (locally owned Bali  based shipping office)
• From Bali to the world / we then use FedEx, DHL,  Indonesia Post and EMS postal services to dispatch your order

Where does The Paws ship? 

• We ship everywhere! 

How do you charge shipping? 

• Shipping is volume and weight based.
• Larger orders incur lower cost per unit to ship
• A good estimate is 12.5% of an orders value will be the shipping cost
• We DO NOT add margin to shipping costs - the true cost to ship will be charged
• We will discuss shipping costs with you on request 

When will my order ship? 

• Processing orders are based on complexity. 
• We work to dispatch wholesale orders within 15 days of confirmation.
• Custom items and initial orders add five days for processing
• Shipping times around the world vary, so please be aware of that when placing your order
  
  
  

How can I track my order?

• We email you a shipment tracking number
• If your order is delayed due to shipping, we will do our best to provide information to you
• Please email us directly with any issues

PRODUCT RETURNS POLICY

• We will take back items if you are not happy with them, please email us the details. 

MISSING ITEMS 

• If you are missing items in your order, please take a photograph of the packing and of the items you did receive.
  Email us this with the details and we will assist you as a priority! 
  
  
  

SHIPPING TAXES AND DUTIES CHARGES

• The Paws does not pay for local taxes or duties
• Local shipping offices should answer with details if additional charges or duties have been applied